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Hitaltech’s enclosure customisation holds secret of product success for OSS

Products

More than a box: how custom printed enclosures turned humble room thermostats and sensors into a premium product, and all to the tightest of timescales.

Open System Solutions (OSS) is a trusted manufacturer of building controls and underfloor heating and cooling systems throughout the UK and across the world. Its latest project, a new portfolio of room stats and sensors, was under development. But for Patrick Murphy, sales director at OSS, the enclosure presented a problem.

“There was a plastic housing wall unit that we had been looking at. But frankly, it didn’t look at all pleasing to the eye and was too small for our electronic PCB board. This product will be used in our Hydroline underfloor heating product portfolio [a premium product for a high end market] which we expect to be used widely across central London and the UK, so it has to be right aesthetically as well as functionally.”

Patrick took to Google to find a supplier capable of offering something more appropriate.

“Hitaltech had exactly the sort of housing we were looking for,” he explains.

Custom printed enclosures made simple

Hitaltech specialises in high-quality connecting technologies and enclosures for electronic and electrical applications. Yet it wasn’t solely the technical capability of the company that won Patrick over; it was only their willingness to actively support the product development process.

Patrick contacted Jack Walker, Hitaltech’s Sales Engineer for the South to explore options. Jack sent numerous samples and discussed customisation options. There were plenty to choose from, all part of a range of Value Added Services that include machining, mould tool modifications, packaging and more, but Patrick settled on the custom printing option for a Thermo 80mm x 80mm wall enclosure with an integrated dial.

“It was important for us to have the right quality laser etching on the housing, so it became identifiably one of our range,” Patrick adds.

Happy with product and price, OSS ordered 500 units. The potential remains for thousands more.

Amazing aftercare

Patrick has been delighted with his experience working with Jack and the Hitaltech team. “Jack’s help and support have been absolutely superb. We’ve really appreciated seeing what he could do to help us develop the range. Absolutely excellent.”

In many ways, Patrick notes, the service became almost as important as the product. “The aftercare at Hitaltech was amazing. Having that contact is so vital. What Hitaltech say they’ll do, they do. They come across as wanting to be part of your company and wanting to help, and that to me is a big, big plus.”

Quick turnaround

Working closely with clients has been unusually challenging during the course of the pandemic, but that didn’t stop Hitaltech from working to tight timescales.

“I knew there were projects out there that were already live,” explains Patrick, “ so we had to work fast. A product range like this would usually take approximately two years to develop test and get to market, but with Hitaltech’s support we managed to do it in around eight months.”

 An expanding role

The success of the Hydroline project has opened more doors for Hitaltech with OSS. “We’re now asking them to provide dials and the stems for some other thermostats we’re looking to put together,” says Patrick. “And we’re also looking at designing a new range of I/O electronic boards which will use a new type of housing – a Hitaltech housing.”

Bespoke without the bespoke price tag

Jack Walker says Patrick’s experience reflects the typical Hitaltech customer. “We have a vast range of enclosures and connectors available off the shelf. That gives our customers a great starting point for their product development because they know that, with us, they’re unlikely to need an entirely bespoke enclosure. Instead, they can take our closest match and augment and adapt as they see fit. Whether they need additional cut-outs for inputs, outputs or LEDs, new inserts, custom printed logos or wiring legends, we help manufacturers create bespoke products without the bespoke price tag.”

To explore how Hitaltech can adapt its enclosures to your specifications, call 01253 899910 or email uksales@hitaltech.co.uk

Bespoke enclosure customisation without the bespoke price tag?

Discover how underfloor heating and cooling system specialist OSS took advantage of Hitaltech’s custom printing capability to turn humble thermostats and sensors into premium products, and all to the tightest of timescales.

Open System Solutions (OSS) was developing its latest portfolio of room sensors, but for Patrick Murphy, OSS sales director, there was just one problem.

“The plastic wall unit we had been looking at didn’t look at all pleasing to the eye and was too small for our electronic PCB board.”

OSS’ product was for a high end underfloor heating product portfolio so it needed to work aesthetically as well as functionally. Patrick spoke to Hitaltech, the specialists in connecting technologies and enclosures for electronic and electrical applications.

Custom printed enclosures made simple

Hitaltech sent samples and discussed customisation options. Patrick settled on the custom printing option for an 80mm x 80mm wall enclosure with an integrated dial.

“It was important for us to have the right quality laser etching on the housing, so it became identifiably one of our range,” he reveals. Patrick ordered 500 units, with potential for thousands more.

“Superb support”

Patrick has been delighted with his experience working with the Hitaltech team. “The help and support have been absolutely superb. I knew there were projects out there that were already live, so we had to work fast. A product range like this would usually take approximately two years to develop test and get to market, but with Hitaltech’s support we managed to do it in around eight months.”

Bring your product to market faster with Hitaltech’s help. To find out how, call 01253 899910 or email uksales@hitaltech.co.uk

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